Bank Windhoek Selekt Gold offering
… Putting customers at the centre of product development
By Business Reporter
BANK Windhoek Managing Director, Baronice Hans has highlighted that their new offering, Selekt Gold puts their customers at the very centre of product development for this segment, and takes into account their dreams and aspirations.
The new product is the culmination of Bank Windhoek’s quest to provide the market with a relevant, holistic financial solution.
“The potential our customers see in themselves is what Bank Windhoek and Selekt Gold helps them to achieve. On this point alone, we are being true to our vision by being connectors of positive change,” said Hans.
The Bank Windhoek Selekt Gold offering delivers bundled or Pay-as-you-Go transaction fee structures, access to a team of personal bankers, personalised SelektSaver Accounts at tiered interest rates, free life, legal and funeral cover and value added services such as the Hey Jude for Bank Windhoek Lifestyle App.
In consultation with personal bankers, customers will be able to choose the loan products that are best suited to them, be it a Personal Loan, Gold Credit Card, an Overdraft Facility, Vehicle Financing, or Selekt Bond.
A unique feature to the Selekt Gold offering is the “My Savings” aspect, which comprises access to all investment products within the Capricorn Group, as well as having as many Complementary SelektSaver Accounts as the customer would like, linked to their Selekt Gold Account, at no extra cost to the customer.
Another unique feature to the Selekt Gold offering that is unmatched in the market is the “My Cover” addition, which includes: free legal access of up to N$30 000, access to estate planning, free life cover of n$ 32 300, free travel insurance of up to N$2 500 000 when paying for travel using a Bank Windhoek Selekt Gold debit or credit card and free funeral cover of N$30 000 for the main member, N$ 30 000 for the spouse and there are also funeral benefits for children, depending on their ages
“In delivering the Selekt Gold Account, our focus is on personalised service and advice, innovative digital solutions and added value offerings, attributes that makes us leaders in the market. In addition to conducting daily transactions on our Mobile App, we also offer features such as being able to turn Debit and Credit Cards off and back on again, as well as the feature where daily limits can be increased or decreased. Then of course, we provide the convenience of CellPhone Banking, iBank and a preferential rate for access to the Hey Jude for Bank Windhoek App, which is essentially a personal assistant in your pocket that helps with any task that you simply do not have the time to do,” Hans said.
“As a wholly owned Namibian financial institution, the approach of crafting and shaping offerings around the needs of our customers is important. The time has come to recognise that we service customers with diverse needs and as such, we have to be relevant and responsive by talking to their needs. We are confident that we are a solutions-driven financial services institution and a trusted partner that they will need as they grow in all aspects of their lives and expand their aspirations,” Hans concluded.