Home Affairs staff to undergo customer service training

• By  Confidente Reporter

EXECUTIVE Director, Etienne Maritz of Home Affairs says the ministry has assigned a Customer Service Care Committee team to the regions to teach staff members about customer service care.

The committee, led by the ministry’s chief public relations officer, Margaret Kalo, aims to train staff members in customer service, customer service skills, internal and external customers, communication barriers, and good versus lousy customer service.

The training began June 14–23, with the frontiers training scheduled for July 3–7.

Customer service care, according to Kalo, is an important part of every successful business since it is the basis on which institutions are created, and it influences the level of happiness that customers obtain from their transactions with an organisation.

“As a result, it is critical for Ministry of Home Affairs to prioritise customer service care to improve customer loyalty and retention, which translates into increased best customer practices among staff members.

“We want to serve with excellence under the ministry’s motto. As a result of training all staff members, the ministry will be able to provide top-notch service to its clients. We will serve customers with efficient and effective support that caters to their needs and addresses their concerns,” Kalo explained.

Additionally, the training emphasises strategies such as listening to clients, empathising with them, and providing quick answers to their concerns.

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